Service Delivery Manager

Job Introduction

We’re looking for a Service Delivery Manager to help us make a difference to our planet. 

As our Service Delivery Manager, the job may be suitable for hybrid working, which is where an employee works part of the week in the office and part of the week from home. This is a voluntary, non-contractual arrangement and the location advertised will be your contractual place of work. 

Our opportunity is full time, 37 hours per week, based in Exeter HQ. Whilst this is a temporary 12-month position, there is potential for it to develop into a permanent position. We will also look to create a reserve pool to fill future vacancies that may arise over the next 12 months.

World changing work 

From science to technology, from meteorology to management, and from planning to communication, our expertise helps us stand out as the authority on weather accuracy and climate prediction. We help individuals, industries and government to make better decisions to stay safe and thrive. This is the Met Office. This is who we are. 

•    We’re a force for good - focusing on our environmental and social impact

•    We’re experts by nature - always learning and developing to do things better

•    We live and breathe it - putting our purpose at the heart of decision-making

•    We’re better together - understanding partnerships and inclusivity make us greater

•    We keep evolving - pushing boundaries to make tomorrow better for our customers

Your world of expertise 

We're recruiting a Service Delivery Manager to set up new weather related customer services. You will be responsible for managing the day-to-day delivery of services to customers (for example for media customers) to meet business, compliance and timeliness requirements. This will include ensuring all appropriate documentation surrounding your designated services is provided and maintained. You will be responsible for the overall quality of output from the meteorologists and implementing remedial actions to ensure a high standard of customer service is maintained.

Your key duties:

•    Contribute to the management of service incidents and problems when required, and implementing, executing and maintaining appropriate business continuity measures and documentation.

•    Collaborate with cross-office teams and customers to identify, develop and/or improve services and manage the implementation into the operational environment. This will include realising efficiencies balanced against quality standards and where possible reducing production costs.

•    Build and maintain excellent customer relationships and represent the Services Directorate and the Met Office at customer meetings, internally and externally. Demonstrate our production capabilities to increase knowledge and understanding and to manage expectations.

•    Assist Senior Managers in implementing policy and corporate initiatives and acting as a role model for our brand values. Act to support, manage and implement change in Weather Impacts and Advice (WIA), Services and the wider Met Office

Why join us 

Our work is life-changing, often life-saving and always life-enhancing. The Met Office is Great Place to Work UK certified. We are also featured on their ‘Best Workplaces in Tech’ 2023 and 2024 lists, as well as their ’54 Best Workplaces for Women’ 2023 list.

As our Service Delivery Manager, your total reward package will be up to £58,419 annually, which includes: 

•    £41,725 base pay

•    An outstanding Civil Service pension, with an average employer contribution of 28.97%

•    Annual Leave starting at 27.5 days (plus Bank Holidays) rising to 32.5 days (plus Bank Holidays) after 5 years and option to buy or sell up to 5 days per year of annual leave

Essential Criteria, skills and experience: 

1.    Demonstrate through strong leadership skills excellent customer service focus, particularly with regards to the management of incidents and customer feedback.

2.    We live and breathe it - Evidence of excellent organisational skills and the ability to manage a high workload and conflicting priorities, whilst ensuring excellent customer service delivery is maintained.

3.    We’re experts by nature - Display a sound knowledge of weather impacts and meteorological services.

4.    We’re Better Together - Evidence of developing and maintaining successful working relationships with customers and stakeholders.

5.    We Keep Evolving - An awareness of the application of quality standards and evidence of finding ways to improve and evolve services provided to customers and stakeholders.

6.    We’re Better Together - Excellent team-working, interpersonal and communication skills (both written and oral).

How to apply 

If you share our values, we’d love to hear from you! Click apply to begin your application. Please complete your career history and provide evidence against each of the essential criteria in the supporting statement questionnaire. We recommend candidates use the CARL method (Context, Action, Result and Learning) for presenting evidence of experience and skills. 

Closing date 13/04/2025 at 23:59 with first stage interviews commencing from 23/04/2025. You will hear from us once the closing date has passed. 

How we can help 

If you have any questions or would like to discuss this opportunity further, please contact us at careers@metoffice.gov.uk. 

If you’re considering applying and need support to do so, please get in touch. You can request adjustments either within your application or by contacting us. Should you be offered an interview, please be aware there may be a selection exercise which could include a presentation, written test or a scenario-based activity. You can select in your application to be considered under the Disability Confident Scheme. To be invited to interview/assessment under this scheme, your application must meet the essential criteria for the role. 

We understand that great minds don’t always think alike and as an equal opportunities employer we welcome applications from those with all protected characteristics. We recruit on merit, fairness, and open competition in line with the Civil Service Code. 

We can only accept applications from those eligible to live and work in the UK - please refer to GOV.UK for information. We require Security clearance, for which you need to have resided in the UK for at least 3 of the last 5 years to be eligible. You will need to achieve full security clearance within your first 6 months with us.