Lead End User Computing Engineer

Job Introduction

We’re looking for an exceptional Lead End User Computing Engineer to help us make a difference to our planet. 

As our Lead End User Computing Engineer, the job may be suitable for hybrid working, which is where an employee works part of the week in the office and part of the week from home. This is a voluntary, non-contractual arrangement and the location advertised will be your contractual place of work. 

Our opportunity is full time, 37 hours per week. Our people are at the heart of what we do and we'll do our best to agree a working pattern that works for everyone. 

World changing work 

From science to technology, from meteorology to management, and from planning to communication, our expertise helps us stand out as the authority on weather accuracy and climate prediction. We help individuals, industries and government to make better decisions to stay safe and thrive. This is the Met Office. This is who we are. 

• We’re a force for good - focusing on our environmental and social impact
• We’re experts by nature - always learning and developing to do things better
• We live and breathe it - putting our purpose at the heart of decision-making
• We’re better together - understanding partnerships and inclusivity make us greater
• We keep evolving - pushing boundaries to make tomorrow better for our customers

Your world of expertise 

We are seeking a highly skilled and experienced Lead End User Computing (EUC) Engineer to join our dynamic team. This role is pivotal in ensuring the seamless delivery and management of our end-user computing environment, including M365, desktops, laptops and mobile devices. The successful candidate will lead a team of EUC engineers, driving strategic initiatives, optimising user experiences, and implementing the latest technologies.

In this position, you will be responsible for developing and executing plans to enhance end-user computing services, ensuring they align with organisational goals. You will also work closely with other IT teams to guarantee the stability and security of our computing infrastructure. Your leadership will be critical in troubleshooting complex issues and acting as an escalation point, mentoring junior staff, and conducting regular performance and training reviews to maintain and improve upon the high standards expected.

Your key duties:

IT Service Management & Reporting:

• ITIL Framework proficiency: In-depth knowledge and practical experience working within an ITIL-aligned service delivery model, including incident, problem, and change management processes.
• ServiceNow experience: Proven ability to utilise ServiceNow for incident logging, request fulfilment, reporting, and dashboard creation.
• Service Level Agreement (SLA) Management: Comprehensive understanding of SLAs and the ability to monitor and report on team performance against agreed-upon metrics.
• Data Analysis and Reporting: Ability to extract, analyse, and present data effectively through dashboards and reports to demonstrate service delivery and identify areas for improvement.

Leadership & Management:

• Team Leadership experience: Demonstrable experience in leading, mentoring, and developing a team of IT support professionals.
• Problem-solving and Troubleshooting Leadership: Proven ability to guide a team through complex technical troubleshooting and problem resolution.
• Communication and Interpersonal Skills: Excellent verbal and written communication skills, with the ability to articulate technical information clearly to both technical and non-technical audiences, and to manage stakeholder expectations effectively.
• Service improvement Focus: A proactive approach to identifying and implementing service improvements, optimising workflows, and enhancing end-user satisfaction.
• Time Management and Prioritisation: Strong organisational skills with the ability to manage competing priorities and ensure the team meets deadlines and deliverables.

Customer Focus:

• Strong Customer Service ethos: A commitment to delivering high-quality support and a positive experience for end-users, even under pressure.
• Proactive Communication: Ability to proactively communicate updates, resolutions, and potential impacts to end-users in a clear, concise, and professional manner, managing expectations effectively.
• Strong Stakeholder Management: Ability to work closely and productively with members of the organisation at all levels and third parties alike, performing a pivotal role in sharing information in a timely fashion.

Technical Expertise:

• Extensive experience with Windows client environments: Proven ability to manage, troubleshoot, and support a wide range of Windows operating systems, applications, and hardware.
• Hardware and software proficiency: Demonstrable expertise in diagnosing and resolving issues related to laptops, desktops, peripherals, and common business software (e.g., Microsoft Office suite, collaboration tools).
• Active Directory and User Management: Strong understanding of Active Directory for user provisioning, de-provisioning, group policy management, and related tasks.
• Azure Active Directory Management: Comprehensive experience navigating and interacting with AAD, particularly User and Group Management, and Graph queries via both the GUI and through PowerShell.
• Networking fundamentals: Solid grasp of Enterprise network concepts relevant to end-user devices (TCP/IP, Wi-Fi, VPN connectivity, Web Proxies, basic troubleshooting).

We operate an on-call roster in Technology to provide 24/7/365 support to respond to operational service requirements. This post may be part of an on-call roster and the postholder would be required to participate in an on-call roster where in operation. 

Why join us 

Our work is life-changing, often life-saving and always life-enhancing. The Met Office is Great Place to Work UK certified. We are also featured on their ‘Best Workplaces in Tech’ 2023 and 2024 lists, as well as their ‘54 Best Workplaces for Women’ 2023 list.

As our Lead End User Computing Engineer, your total reward package will be up to £63,719 annually, which includes: 

• £41,725 base pay
• An outstanding Civil Service pension, with an average employer contribution of 28.97%
• Recruitment Retention Allowance (RRA) you will be paid £5,300 per annum as a market supplement to reflect the demand for your skills. Whilst in post, you will be paid this market driven allowance from April 2024 until March 2026 in your monthly pay
• Annual Leave starting at 27.5 days (plus Bank Holidays) rising to 32.5 days (plus Bank Holidays) after 5 years and option to buy or sell up to 5 days per year of annual leave

Essential Criteria, skills and experience: 

1. Team Leadership & Development: experience leading and mentoring IT support teams, fostering a culture of accountability, collaboration, and growth.
2. Strategic Problem Solving: ability to guide teams through complex technical challenges, ensuring timely and effective resolution.
3. Continual Service Improvement Mindset: track record of identifying inefficiencies and implementing process improvements to enhance service delivery and user satisfaction.
4. Data-Driven IT Service Reporting: strong analytical skills to extract, interpret, and present service performance data to support continuous improvement.
5. Effective Stakeholder Communication: skilled in managing expectations and communicating technical issues clearly to both technical and non-technical audiences.
6. Customer-Centric Approach: excellent interpersonal skills, leading with a customer-first approach, commitment to delivering exceptional end-user support with a focus on empathy, responsiveness, and professionalism.

How to apply 

If you share our values, we’d love to hear from you! Click apply to begin your application. Please complete your career history and provide evidence against each of the essential criteria in the supporting statement questionnaire. We recommend candidates use the CARL method (Context, Action, Result and Learning) for presenting evidence of experience and skills. 

Closing date 13/07/2025 at 23:59 with first stage interviews commencing from 21/07/2025. You will hear from us once the closing date has passed. 

Using AI in your application

We welcome applications that use AI tools for support in drafting or refining, as long as they accurately reflect your own skills and experience. All hiring decisions at the Met Office are made by people, not AI. For more details, visit our approach to recruitment.

How we can help 

If you have any questions or would like to discuss this opportunity further, please contact us at careers@metoffice.gov.uk.  

If you’re considering applying and need support to do so, please get in touch. You can request adjustments either within your application or by contacting us. Should you be offered an interview, please be aware there may be a selection exercise which could include a presentation, written test or a scenario-based activity. You can select in your application to be considered under the Disability Confident Scheme. To be invited to interview/assessment under this scheme, your application must meet the essential criteria for the role. 

We understand that great minds don’t always think alike and as an equal opportunities employer we welcome applications from those with all protected characteristics. We recruit on merit, fairness, and open competition in line with the Civil Service Code. 

We can only accept applications from those eligible to live and work in the UK - please refer to GOV.UK for information. We require Security clearance, for which you need to have resided in the UK for at least 3 of the last 5 years to be eligible. You will need to achieve full security clearance within your first 6 months with us.